Appointments with our Therapists may be booked online by using our Booking Calendar.
Feel free to contact the office to book an appointment or if you need any help with the system. Our wonderful therapists will be pleased to help you. If you do not receive an email confirming the appointment, it has not been booked, so please contact us so that we can help you.
We gladly accept cash, Interac, Visa and Mastercard. We respect your time, and hope that you can respect ours. Your appointment is reserved just for you. If you need to cancel, please give us the courtesy of 24 hours notice. Last minute cancellations or missed appointments will be charged 50% of the appointment.
We understand that last minute changes can happen, so if you will not be able to attend your appointment, feel free to send a friend or family in your place.
The Registered Massage Therapist (RMT) and the Clinic always maintains the privacy and confidentiality of clients and their personal health information.
The client’s personal health information, privacy and confidentiality are securely protected.
The RMT and Clinic must:
Comply with the Personal Health Information Protection Act, 2004 (PHIPA).
Understand that the rules governing consent to decisions involving personal health information are found in PHIPA and are different from those governing consent to treatment found in the Health Care Consent Act, 1996 (HCCA).
Understand that under PHIPA, in order for consent to collect, access, use or disclose personal information to be valid, RMTs must ensure that it:
- is reasonable to believe that the client knows the purpose of the collection, use or disclosure, and that they may give or withhold consent;
- the consent relates to the personal health information; and
- the consent is not obtained through deception or coercion.
Understand that under PHIPA, the RMT must obtain consent to collect, access, use or
disclose personal health information, and the RMT must:
- obtain the client’s express consent before disclosing personal health information to
a person outside the client’s circle of care; and
- understand that if they have received personal health information from the client or
another healthcare professional for a healthcare purpose, they can rely on the client’s implied consent to disclose the personal health information within the client’s circle of care, unless they have reason to believe that the client has expressly withheld or withdrawn consent to do so.
Obtain consent from clients who are capable. If the client is incapable, then RMTs must obtain consent from the client’s substitute decision-maker for the collection, use or disclosure of personal health information.
Only collect, use or disclose personal health information that is necessary to meet the individual’s health needs or to eliminate or reduce a significant risk of bodily harm.
Only provide access to personal health information to authorized persons, except as required or allowed by law.
Allow clients to access their own personal health information.
Ensure that client privacy is maintained throughout Massage Therapy treatment (for example, adequate draping and avoiding treatment-related conversations in non-private places).
Use any electronic communication, social media and other forms of digital technology ethically and professionally, in a way that protects client privacy and confidentiality.
Store, share, transfer and dispose of client data on personal devices in a way that maintains the privacy and confidentiality of clients.
Comply with requirements for mandatory reporting of privacy breaches.
Late Cancellations/No-Show Policy
Your business is valued, and your cooperation is appreciated. We are making a commitment to you to guarantee your appointment time and refusing all other requests once you have made the appointment.
- When you book an appointment, that time is set aside for you, and missed appointments prevent us from accommodating other clients. Please understand that therapists only get paid when they deliver a service.
- 24-hour notice is required for all cancellations.
Payment of 50% of the value of the appointment will be required for “no-shows” and late cancellations (less than 24-hours)
- The appointment can be filled.
- An unforeseen senario – last-minute cancellation fees are determined by the Massage Therapists and/or Clinic management discretion.
- COVID-19 cancellations due to symptoms or provincial restrictions.
- If an emergency arises, please let us know as soon as possible, so that we can treat your specific situation with personal attention. We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and your therapist may make an exception to the above policies on those rare occasions.
- Missed appointment fees are not eligible for direct billing or insurance compensation.
Depending on our schedule, late appointments may not receive the full session time allotted for the treatment service booked. Full payment will be required for the original time booked.
Zero Tolerance Policy for Inappropriate and Abusive Behaviour
Sexual misconduct is forbidden. Clients understand that any illicit or sexually suggestive remarks comments, advances or gestures will result in the immediate termination of the session.
Massage will be terminated immediately; should a client make any sexual advances or requests. Even questionable sexual discussion, can be cause for termination as per the Therapist’s discretion.
Massage therapy is therapeutic in nature and is NO WAY SEXUAL. Under NO CIRCUMSTANCES do we condone or perform any kind of massage even remotely associated with sexual massage.
This is a ZERO TOLERANCE POLICY.
Please RESPECT the professional boundaries that exist between Therapist and Client. Professional treatment is an absolute must. Inappropriate or Immoral behavior will not be tolerated.
A session will not be conducted if the client is intoxicated, using drugs or threatening the safety of the RMT, the safety of others in any of our Clinics, or becomes a danger to themselves.
Intimidating verbal harassment will not be tolerated as the RMT cannot maintain proper Therapeutic Boundaries or provide effective unbiased treatment under threat of retaliation or coercion.
If any of these behaviors take place within Clinic setting, the RMT has the right to stop treatment and ask the Client to leave the premise. Refusal can result in reporting to Winnipeg Police for trespassing. The incident will be on record and reported to the Massage Therapy Association of Manitoba (MTAM) for the safety of all RMTs.
The Client will be held accountable for full payment of their session booked, in order to compensate for the time which was held exclusively on their behalf, as per the treating Therapist discretion.